In terms of utilizing a Balanced Scorecard (BSC), consider the European Union Agency for Network and Information Security’s (ENISA) mission and strategy from the perspective of its INTERNAL BUSINESS PROCESSES. You need to identify objectives and measures relevant to that perspective. Refer to the PowerPoint presentation in the additional materials for a presentation on objectives. ASSIGNMENT EXPECTATIONS: Once you’re reasonably clear on what’s involved, think about ENISA and its internal business processes, and then: Identify at least three objectives for improving the organization’s internal business processes, and show how they relate to the mission, vision and strategy of the organization. You must include background information on ENISA’s performance to serve as a basis for identifying each of the new BSC objectives. For each objective, develop at least one meaningful performance measure (metric). For each objective, identify at least one expected level of performance (target). You must identify current levels of performance to serve as a basis for the targets. For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization’s strategy (initiative). You must include background information on ENISA’s performance to serve as a basis of need for the new action or program. Your analysis must be based on the ENISA’s real performance as can be found in data sources. BE SPECIFIC. Generalities will be rejected. Conduct data-driven ‘needs analysis’ in order to identify specific objectives, measures, targets, and actions. At least some of the them must be quantifiable. Comment briefly on the relationships of the process objectives that you’ve identified here to the finance objectives and/or the customer service objectives identified on the “Objective Table” in the additional materials. How do they help to fulfill those objectives? If they don’t (and they don’t have to), what makes them more important than objectives that would relate to finance or customer service? Incorporate the “table” (attached materials) into the essay. This table is expandable, but must be no more than one page in length. TABLE ENTRIES MUST BE SPECIFIC AND INFORMATIVE.
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