As Chief Information Officer (CIO) of a local healthcare facility, you have implemented Electronic Health Record (EHR) successfully. After implementation, you noted that the EHR is not being used effectively- only at 50% of its capacity. Prepare a report comprising the following four sections as to why it is happening:
1. What has happened? (Hint: non-involvement of the users during implementation) Why?
2. How would you find out reasons for this low EHR use? (Hint: user interviews, surveys etc.).
3. What would you do to ensure maximization of the EHR use by all categories of users (Hint: training of Clinicians, Administrators, and staff)? How would you approach it?
4. How would you apply your knowledge of change management to achieve your goal of reaching 100% capacity of EHR applied?